I. Service Philosophy
We understand that high-quality products must be supported by a comprehensive service system. As a professional paint supplier, we commit to providing full-cycle services—from pre-sale consultation to construction guidance and after-sales support—ensuring a seamless experience from selection to application.
II. Core Service Offerings
Professional Construction Guidance
Free Coating Design: Personalized recommendations based on wall material and environmental conditions
Video Tutorial Library: Step-by-step instructional videos on surface preparation, primer application, topcoat painting, etc.
Online Technical Consultation: Real-time support during business hours (9:00–18:00, Mon–Fri)
Quality Assurance System
Product Warranty: 3-year warranty on all products (covering non-man-made defects)
Performance Warranty: 2-year guarantee on coating appearance under normal use
Environmental Commitment: All products meet national environmental standards, with authoritative test reports available
Issue Response Mechanism
Rapid Response: Quality issues acknowledged within 24 hours, solutions provided within 72 hours
On-site Inspection: Technical personnel dispatched within 48 hours for major quality issues
Return & Exchange Policy: Unopened products can be returned or exchanged within 30 days; defective products are unconditionally replaced
Value-added Services
Construction Supervision: Professional supervision for large-scale projects
Custom Color Matching: Expert color formulation to meet individual design needs
Regular Follow-ups: Annual follow-up twice for project clients; one-month post-application check-in for residential customers
III. Service Process
Issue Reporting: Submit inquiries via official website, phone, or WeChat
Preliminary Diagnosis: Customer service completes issue classification within 48 hours
Solution Planning: Technical team delivers resolution plan within 72 hours
Service Execution: Repair, re-coating, or return processed as scheduled
Result Confirmation: Satisfaction survey conducted within 7 days after service completion
IV. Service Commitments
Integrity: All service promises are documented in contracts
Transparent Pricing: Free service during warranty period; clear pricing for post-warranty services
Privacy Protection: Strict confidentiality of customer information; no privacy disclosure during construction
Continuous Improvement: Monthly analysis of service data to optimize processes
V. Service Network
Nationwide Coverage: Service outlets in provincial capitals and major prefecture-level cities
Localized Support: Use the "Service Outlet Locator" to find the nearest point quickly
Emergency Service: 24-hour emergency hotline available (WhatsApp:8613570926911)
VI. Customer Rights Protection
Full documentation of service process for traceability
Right to request reprocessing if dissatisfied
"Advance Compensation" mechanism activated for serious quality issues
We believe that excellent after-sales service extends the value of our products. Choosing our paint means not only getting high-performance coatings but also gaining access to professional, reliable support. Let’s work together to create wall finishes that stand the test of time.